There is a vital lesson buried in the August 19, 2009 Jet Blue announcement that they were suspending sales of the $599.00 "All You Can...

On March 13, a Virgin America flight from Los Angeles to New York was diverted from John F. Kennedy International Airport to Stewart...

I confess that I have a warm spot in my heart for customer service operations. It is probably because I met my wife of 29.5 years Eileen...

As someone who has been around organizations for a long time and working with them to create and implement new ideas, I observe that many...

My colleague Anand Rao and I think that augmented reality is going to be a big deal for businesses. What is it? It is the idea that...

Many people don't know that Bostonian William Crapo (Billy) Durant founded General Motors, and if you ever go to the old General Motors...