Diamond Study Finds Financial Services Firms Focused on Innovation

by John Julius Sviokla on July 29, 2010

I recently learned something fascinating from business and technology executives in the financial services industry. Despite the increased regulation and turbulent economy that financial services firms have been facing over the past couple of years, they are focused on innovation. We shared this finding from the financial services segment of the Digital IQ data with Melanie Rodier, a sharp reporter with Wall Street & Technology magazine.  These numbers will be up on the Diamond site soon. In the meantime, check out Melanie’s article, “Financial Services Firms Forge Ahead with Innovation, Study Finds.”

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The Power of Collective Risk Absorption

by John Julius Sviokla on July 27, 2010

Every time there is an innovation in risk absorption the economy flourishes. The invention of the shared stock company by the Dutch and the English allowed merchants to take advantage of risks and ventures that the crown would never have had the stomach or the pocketbook to undertake. The creation of burial insurance — thankfully called life insurance later, created a new way to allow people who were working in the newly industrialized cities of Europe and the United States to help to defray the risk that their families had if they died unexpectedly. The creation of mortgage-backed securities, done correctly, is also a great boon to risk absorption because it is cheaper for mortgages to be traded in large pools than individually as it lowers the cost of financing.

Early in 2009, I predicted that peer to peer lending would continue to be an important trend in the economy as part of the “important ideas” published by Harvard Business Review.  I’m happy to report that Lending Club continues to grow at 10-15% per month.  Lending Club allows peer to peer lending and often they fund borrowers for less cost and faster approval than traditional lenders.

They still need to prove that they can become a major force in the lending market, but I believe that firms like Lending Club can help to define a new paradigm where the community bank of old can be more scalable and efficient.  Given how tight the credit market is today, a more collective approach to lending might help to continue to expand useful credit.  If we get a shock to economy with higher interest rates, some time in the future, this peer to peer infrastructure might even be more important.

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5 Things That Create Ridiculous Customer Experiences: Can’t we avoid Catch 22?

July 26, 2010

The other day I was on the phone with my insurance company because they had rejected, for a second time, a procedure for my son which was performed by a physician who they claimed was “out of network” — let’s call him Dr. Brown.  But, as I logged into the firm’s web-site (again), I was [...]

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Inside the Huddle: Connecting Strategy with Execution

July 25, 2010

Co-authored with Chris Curran

We’ve hit the point in the summer when football training camps are almost upon us—one of our favorite times of the year. Football, in our opinion, more than other American sports, exemplifies the three dynamics we at Diamond use in assessing a company’s “Digital IQ”—Strategy, Mobilization, and Execution.

Well in advance of a [...]

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Social Killer Apps and the Humanization of the Marketspace

July 24, 2010

Today’s New York Times article joins new stories about Zynga (formally Zynga Game Network), the maker of FarmVille, MafiaWars and other popular games on Facebook.  Mark Pincus, the 44 year old founder is estimated to be Silicon Valley’s newest paper billionaire.  Not only is his company profitable but it also sees over 200 million people a [...]

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Can Behavioral Economics Bend the Healthcare Cost Curve? Reports from the field!

July 23, 2010

In the great debate and political firestorm surrounding healthcare it is easy to forget that the majority of the medical problems people have are due to poor choices. According to a 2008 Management Science paper by Duke Professor Ralph L. Keeney over 55% of the 2.4 million deaths in the United States in 2000 were [...]

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Cool Idea: A smart coffee cup named Smug

July 19, 2010

I love the story of Chris Halberg the founder of Smug Coffee.  He was in class at Marquette University and invented the idea of adding an RFID chip to a coffee cup.  This way the cup could be a stored value system, and even allow the store to know what the customer wanted by simply [...]

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7 Non-traditional Barriers to Innovation

July 15, 2010

A friend of mine recently asked me: What do you think are the biggest barriers to innovation?  If you look at the literature on innovation many folks cite insufficient support from the CEO, inadequate funding, the pressure of quarterly earning, a culture of following, and fear of risk.  I expect that these explanations are valid, [...]

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The Battle for the World’s Attention: Facebook’s social graph versus Google’s page link

July 14, 2010

Google’s recently reported $100-200 million investment in the company Zynga, the very popular online game company, is their latest attempt to finally get their social media strategy off the ground and take on Facebook.
Google is vitally interested in social media for at least two fundamental reasons.  First, on Google you are largely anonymous, but on [...]

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Google’s App Inventor: More needed duct tape for our digital world

July 12, 2010

When something gets modular, the opportunity to create many more innovations skyrockets.  Hundreds, or thousands or millions of inventors can give something a try and then the market can sort out what works and what does not.  Years ago in an interview in the Wall Street Journal I said that I wanted the cell phone [...]

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