From the category archives:

customer experience

The Web is Dead? or Just in the Modularity Cycle?

by John Julius Sviokla on September 2, 2010

Radical Continuity: What any retailer can learn from Nordstrom

by John Julius Sviokla on September 1, 2010

Google v. Facebook: The battle for the world’s attention

by John Julius Sviokla on August 19, 2010

5 Things That Create Ridiculous Customer Experiences: Can’t we avoid Catch 22?

by John Julius Sviokla on July 26, 2010

Social Killer Apps and the Humanization of the Marketspace

by John Julius Sviokla on July 24, 2010

People or Machines & Transparency: Twin innovations in service

by John Julius Sviokla on July 6, 2010

Used = Green: Environmentally friendly demand creation

by John Julius Sviokla on June 14, 2010

Innovations in Listening to the Market: eBay could do better…

by John Julius Sviokla on June 11, 2010

Innovations in Use: Is the iPad to computers as transistors were to radios?

by John Julius Sviokla on June 3, 2010

Do You Curate Your Audience?

by John Julius Sviokla on May 29, 2010