Sviokla, J.J., “Virtual Value and the Birth of Virtual Markets,” Chapter 10, Sense & Respond: Capturing Value in the Network Era, coedited by Stephen P. Bradley and Richard L. Nolan, Harvard Business School Press, 1998.
Shapiro B. P., and Sviokla J. J., eds.
Seeking Customers. Boston: Harvard
Business School Press, 1993.
Sviokla, J. J., and Shapiro B. P., eds.
Keeping Customers. Boston: Harvard
Business School Press, 1993.
Doherty, V., Mann, C., and Sviokla, J. J. “Future Promise in Light of Current Practice.” In Developing Countries: Practice and Promise, edited by K. Mann and S. R. Ruth. Boulder, Colo.: Westview Press, 1992.
Articles
PwC’s Fifth Annual Digital IQ Survey, February 2011.
CRM is not for Micromanagers with Audris Wong, CIO Magazine, 04/01/2003, p 106-108.
Rayport, J. F., and Sviokla, J. J. “Exploiting the Virtual Value Chain.” Harvard Business Review (November-December 1995): 75-85.
Rayport, J. F., and Sviokla, J. J. “Managing in the Marketspace.” Harvard Business Review (November-December 1994): 141-50.
Shapiro, B. P., Rangan, V. K., and Sviokla, J. J. “Staple Yourself to an Order.” Harvard Business Review (July-August 1992): 113-22.
Sviokla, J. J. “Knowledge Workers and Radical New Technology-Understanding Failure and Success.” Sloan Management Review, Spring, 1995.
Sviokla, J. J. “Expert Systems and Their Impact on the Firm: The Effects of PlanPower Use on the Information-processing Capacity of the Financial Collaborative.” Journal of Management Information Systems 6, no. 3 (Winter 1989-90). Reprinted in Current Research in Decision Support Technology, edited by R. Blanning and D. King. Los Alamitos, Calif.: IEEE Computer Society Press, 1992.
Gentile, M. C., and Sviokla, J. J. “New Guidelines for Dealing with Data.” Information Technology Quarterly (Summer 1990).
Konsynski, B., Sviokla, J. J., and Fascina, G. “Augmented Design: A New Approach to Integrating Organizational Capabilities and Information Technology Design.” L’Impressa (1991).
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Working Papers
WorkSviokla, J. J. “Marketspace Markets: Factors for Success and Failure.” Harvard Business School Working Paper #97-030.
Sviokla, J. J. “Knowledge Workers and Radically New Technology: Understanding Failure and Success.” Harvard Business Working Paper #96-050.
Sviokla, J. J., and Wong, A. S. “Learning as Leverage: How Information Technology Helps Managers Source Customers and Keep Customers.” Harvard Business School Working Paper #96-049.
Konsynski, B. R., and Sviokla, J. J. “Augmented Design: A New Approach to Integrating Organizational Capabilities and Information Technology Design.” Harvard Business School Working Paper #96-048.
Rayport, J. F., and Sviokla, J. J. “Making Real Margin on the Virtual Value Chain.” Harvard Business School Working Paper #95-081.
Rayport, J. F., and Sviokla, J. J. “Marketspace: The New Locus of Value Creation.” Harvard Business School Working Paper #94-043.
Sviokla, J. J. “Managing a Transformational Technology: A Field Study of the Introduction of Profiling.” Harvard Business School Working Paper #93-059.
Sviokla, J. J. “Expert Systems in Professions: The Effect of Technology in Organizational Learning and Organizational Forgetting.” In Proceedings of the Fourth Symposium on Expert Systems in Accounting, Finance, and Management, Pasadena, Calif., 1991.
Sviokla, J. J. “An Examination of the Impact of Expert Systems Use on the Firm: The Case of XCON.” Management Information Systems Quarterly 14, no. 2 (June 1990): 127-40.
Bank of Boston Expert Systems (A) (9-190-011) *(TN 5-190-166)
Bank of Boston Expert Systems (B) (9-190-012) *(TN 5-190-166)
Baxter International: On Call as Soon as Possible? (9-195-103)
BellSouth Enterprises: The Cellular Billing Project (9-193-150)
Building the Knowledge-Based Organization, Students’ Course Overview (2-192-136)
China Golden Projects (9-396-283) *(TN 5-396-349)
China Golden Projects: Reengineering the National Economy (9-396-283) *(TN 5-396-349)
China Internet Corp.: http://www.China.Com (9-396-299) *(TN 5-396-349)
China Internet Company (9-396-299) *(TN 5-396-349)
Client Profiling: The Prudential Insurance Co. of America (9-193-084)
Cognitive Reapportionment (9-191-148)
Cybersmith (9-396-074) *(TN 5-396-335)
Decision Guide Corp. (A) (9-190-007) *(TN 5-190-167)
Decision Guide Corp. (B) (9-192-029)
Dyer/Brown & Associates, Video (9-890-509)
Edmund’s-www.edmunds.com (9-397-016)
George B. H. Macomber Co.-1990 (9-191-120)
Image Processing Project at USAA (9-190-155)
Image Technology, Inc. (9-195-191) *(TN 5-396-338)
Information Technology in Organizations: Emerging Issues in Ethics and Policy (9-190-130) *(TN 5-190-174)
Lutheran Brotherhood and the FSNAR+ Pilot (9-190-123) *(TN 5-190-163)
Manage Orders, Satisfy Customers, Make Money (9-591-098)
Managing in the Marketspace, Course Overview (9-195-201)
Managing in the Marketspace: Instructor’s Course Overview, Winter 1996 (9-396-342)
Managing Top-Line Computer Applications (9-192-098)
Merv Griffin’s Resorts (9-192-105)
Note on Expertise and Its Implications for Knowledge-Based Systems (9-190-118)
Pacific Pride Services, Inc. (9-194-007) *(TN 5-396-337)
Profiling at National Mutual (A) (9-191-078) *(TN 5-192-054)
Profiling at National Mutual (B) (9-191-101) *(TN 5-192-054)
Profiling at National Mutual (B) (Abridged) (9-193-096) *(TN 5-192-054)
Profiling at National Mutual (C) (9-191-102) *(TN 5-192-054)
Sun Alliance Insurance Group, PLC (1-192-073)
Teaching Note for AUCNET: TV Auction Network System and AUCNET: The Story Continues (5-396-280)
Teaching Note for Baxter International: OnCall as Soon as Possible? (5-396-279)
Turning Data into Dollars: Information Technology Puts Power in Your Order Management Cycle (9-192-110)
Wildfire (9-195-193) *(TN 5-396-338)
Marketspace Markets: Factors for Success and Failure, HBS Working Paper 97-030
Making Money with Information: Marketspace and the Engines of Profit, HBS Working Paper 97-055
